Refund policy

Last updated: 21 September 2026

30-day returns

You can return your order within 30 days of receiving it. This includes your legal 14-day right of withdrawal under EU law (see below) and extends it to 30 days. Sale and discounted items can be returned too.

How to return

1. Email contact@grad.dk with your order number and tell us you want to return it. You can also use the withdrawal form in our Terms of Service, but you don't have to.
2. We send you a return label and instructions.
3. Send the product back within 14 days of telling us.

Please contact us before sending anything, so we can give you a label and handle your return quickly.

Condition of returned items

Please return the product with all accessories (cables, charger, manual) and, if possible, in its original packaging. You are welcome to unpack and look at the product as you would in a shop. If the product has been handled or used beyond what is needed to check it, and has lost value because of this, we may deduct that loss in value from your refund.

Return shipping cost

Return shipping is paid by you. If you use our return label, we deduct the cost from your refund:

• EU returns: €25
• Returns from outside the EU: €49

You may also send the product back yourself, with a tracked service of your choice, at your own cost. Please contact us first for the return address.

This cost does not apply if the product is faulty, damaged in transit or not what you ordered. See "Faulty or damaged products" below.

Refunds

We refund the full amount you paid for the product, and the standard delivery cost you paid (if any), minus the return shipping cost above. We refund to your original payment method within 14 days of receiving your return notice. We may wait to refund until we have received the product back, or until you have shown us that you have sent it. Your bank may take a few extra days to show the refund.

If you chose a delivery option more expensive than our standard delivery, we only refund the cost of standard delivery.

Faulty or damaged products

Please check your order when it arrives. If the product is faulty, damaged or not what you ordered, email contact@grad.dk with your order number and a photo. We will repair or replace it, or refund you, at no cost to you. You have a 2-year right to complain about faults under EU and Danish consumer law. This does not affect your other legal rights.

Exceptions

Products that are personalised or made to your specifications cannot be returned under the right of withdrawal, unless they are faulty. Gift cards cannot be returned once used.

Exchanges

The quickest way to get a different product or colour is to return the one you have and place a new order.

Contact

GRAD ApS, Vesterbrogade 149, 1620 København V, Denmark · contact@grad.dk